Refund policy

Return & Refund Policy

Change of Mind Purchases

PawBour does not offer refunds, returns, or exchanges for change of mind purchases.

Please ensure you review all product information carefully before placing an order.

Defective Products

Products may only be eligible for a replacement if they are confirmed to be defective upon arrival or during initial use.

Customers must provide clear photo and video evidence demonstrating the defect.

PawBour reserves the right to review all evidence before determining eligibility.

Wrong Item Received

If a customer receives an incorrect item, a replacement will be provided once sufficient evidence has been supplied and reviewed.

Refunds will not be issued where a replacement is offered.

Product Misuse

PawBour is not responsible for damage, injury, or product issues resulting from misuse, improper handling, accidental damage, neglect, or failure to follow product instructions.

Refunds and replacements will not be issued for products affected by misuse.

Pet Grooming Disclaimer

PawBour provides grooming tools designed to assist pet owners during routine grooming activities.

Customers remain responsible for the safe and proper use of all products.

PawBour is not responsible for injuries, damage, or complications resulting from improper use, misuse, or user error during pet grooming.

Lost Package Claims

To be considered for a lost package claim, customers may be required to provide:

  • A postal investigation reference or outcome.

  • Carrier confirmation.

  • A written statement outlining the circumstances.

Claims will be reviewed individually before a refund or replacement decision is made.

Chargebacks & Payment Disputes

Customers are encouraged to contact PawBour directly before initiating a chargeback or payment dispute.

Many issues can be resolved more quickly through our support team.

Evidence Requirements

Photo and video evidence may be required for:

  • Damaged products.

  • Defective products.

  • Incorrect items received.

  • Shipping-related claims.

Failure to provide sufficient evidence may result in a claim being declined.

Replacement Policy

Where a replacement is approved and provided, the order will not be eligible for an additional refund relating to the same issue.

Sale Items

Sale items may or may not be eligible for refunds, returns, or replacements depending on the nature of the issue and the circumstances of the claim.